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Forum Index > Bug Reporting > 11/7/2016 - Receiving 503 Error Pages? P...
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Author Thread Post
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 1,114
Posts: 14,657
Posted: 11/7/2016 at 3:29 AM Post #1
So it seems that some of you are receiving random 503 Server Errors while using Sylestia after all of the maintenance that we have done this week.

With some quick browsing, I can't find a valid reason for this.

So I'll need more information and then I can provide that to our Host who can hopefully figure out a fix.


Please post here in this thread whenever you obtain a 503 Server Error. When posting, please mention the following:

Time: What time, in Sylestia or CST, did this occur?
Page: What page were you browsing when this happened? You can just copy/paste the URL.
Action: What were you doing when this error triggered? Please be as detailed as possible.
Scathreoite
Level 75
Hand of Destiny
Joined: 11/2/2014
Threads: 83
Posts: 4,113
Posted: 11/7/2016 at 5:34 AM Post #2
Not a 503, but the region chat went and did this to everyone present:

at 5:22am of the 7th Sylestia Time.

Seems relevant, as the 503's turned up in there too.
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 1,114
Posts: 14,657
Posted: 11/7/2016 at 5:41 AM Post #3
Heh, yea... a script ran at the wrong time and restarted our database in operation.

So that one can be ignored. That's why that happened.

Thank you though!
Sakina
Level 75
Snow Wars Champion
Joined: 12/17/2012
Threads: 51
Posts: 2,433
Posted: 11/7/2016 at 6:53 AM Post #4
Ah, I tried several times and finally got the error page again.

"Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request."

At about 6:53am CST. I was attempting to buy something from the trade broker.
Dragonstone
Level 60
Stocking Stuffer
Joined: 4/26/2014
Threads: 24
Posts: 354
Posted: 11/7/2016 at 10:31 AM Post #5
I have no idea what a 503 error is and, from the context, I'm assuming this isn't one, but General Chat still doesn't really work (though I assume you knew that).
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 1,114
Posts: 14,657
Posted: 11/7/2016 at 11:16 AM Post #6
It's working.

Try clearing your browser cache.

If you're still having issues with it, can you create a new thread here in the Bug Report forum?

I'd like to keep this thread strictly for 503 errors.
Lanfear
Level 75
Spooky Shopper
Joined: 5/9/2015
Threads: 329
Posts: 2,508
Posted: 11/7/2016 at 11:17 AM Post #7
Clear your browser cache and gen chat should work. I had waited all day after maintenance to realize this and cleared cache, Gen chat now works.

I know I had a white page say internal server error 500 yesterday and that was also when I went to trade broker. So far that was the only 500 I saw
Edited By Missterious on 11/7/2016 at 11:19 AM.
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 1,114
Posts: 14,657
Posted: 11/7/2016 at 11:21 AM Post #8
I'm tossing stuff out from yesterday because we were still fiddling with a lot of server stuff. Most likely, you caught that error as we restarted one of our services.

At this point though, we're done tinkering and everything should be running uninterrupted. Despite that though, there are some still experiencing 503 Errors for some reason; like Sakina.
Fennectech
Level 63
The Kind-Hearted
Joined: 2/7/2014
Threads: 39
Posts: 781
Posted: 11/7/2016 at 1:42 PM Post #9
thank god its not the database crashing like it ws before
Malas120
Level 75
The Kind-Hearted
Joined: 10/9/2013
Threads: 174
Posts: 5,820
Posted: 11/7/2016 at 6:00 PM Post #10
Time: 6:55-6:56 pm Sylestia Time
Page:Pm/Private Messages page
Action:I was just trying to send a pm and the page took about a minute to load then I went to a blank white page with this on it.

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

Edit:
Just got it again,when I was changing my party.
Time:7:10-7:11 pm Sylestia Time
Page:Party Page
Action:Changing my party,got the same message on a blank page.
Edited By Malas120 on 11/7/2016 at 6:13 PM.
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