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Forum Index > News and Announcements > Server Issues (Update)
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Author Thread Post
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 1,114
Posts: 14,657
Posted: 11/13/2017 at 11:57 AM Post #1
Well, this has been an interesting week to say the least.

Obviously, our server began having issues beginning overnight on Monday. The issues continued throughout the week, becoming more and more frequent as the week progressed through the weekend.

At this point, our Host has completely changed out the hardware of our server - so new Motherboard, new CPUs, new RAM. Hopefully, super duper hopefully x100, this will resolve the issue as whatever could be guessed on... pointed towards a hardware related issue.

I imagine that if we still encounter issues - the next step would just be a full server migration. While nothing we haven't done before (we've migrated servers about a half dozen times now in our 5 year history), that is obviously something we'd like to avoid as it is both time consuming and sometimes difficult to get all of the settings put back the way they were.

Moving past this issue, we are also now inquiring on purchasing a second server to run in conjuction with our current server. The idea would be to have two servers share the load under normal conditions, but also to have the possibility where one server takes full load while the other is out of commission, under maintenance, etc. More details about this will come as we progress through the talks with our Host on the topic.


Now, onto Festival related issues.

Due to the maintenance today and all that - Round 3 of the Leaderboard Contests have been delayed 24 hours. They will now begin tomorrow at 12 PM.

Additionally, once again, all Brews have been set to 'Perfect' quality. All current Brews will remain at 'Perfect' quality through 8 PM tonight.

In regards to an extension to the Festival itself, we will see as time goes on. For now, it is still planned to end on the 26th with the bonus week through the 3rd.

Lastly, there will not be any Nightmare Lord Events today. I have been awake for over 24 hours now and would like to keep the load light on the server so I can get some sleep with hopefully the server not crashing again. =P

They will most likely resume tomorrow morning.


Overall, I sincerely apologize for all the troubles this week. I wish there was more I could have done about the issues, but they have largely been out of my hand and came with zero warning.

We massively appreciate everyone's patience and loyalty through such times. It really is such an amazing feeling to open Sylestia back up and be flooded with dozens-hundreds of players in a matter of 30-60 minutes without any use of outside communication. We can't thank you guys enough for being the best community out there. Truly, thank you!
Edited By Krinadon on 11/13/2017 at 11:59 AM.
Keenbtf
Level 60
Benevolent Brewer
Joined: 11/7/2017
Threads: 8
Posts: 49
Posted: 11/13/2017 at 12:06 PM Post #2
<3 we appreciate the effort and time you put in ^-^
Malas120
Level 75
The Kind-Hearted
Joined: 10/9/2013
Threads: 174
Posts: 5,820
Posted: 11/13/2017 at 12:10 PM Post #3
Thanks for keeping up updated Krin.

Lol you packed the fest with much new stuff :V
Cececat
Level 75
Guardian of the Realm
Joined: 4/25/2017
Threads: 181
Posts: 3,618
Posted: 11/13/2017 at 12:13 PM Post #4
No problem Krin. Hope the problem is fixed and, get some sleep. I know I get cranky when I'm tired and nobody wants to see a cranky Krin. We like you too much for that. ;)
Kyokai
Level 60
The Majestic
Joined: 8/24/2014
Threads: 53
Posts: 1,571
Posted: 11/13/2017 at 12:15 PM Post #5
My first thoughts were of how frustrating this must have been for you. I mean, for us, this is a game. I mean, sure, perhaps a bit more than that for many of us but.. For you, it's .. your life. And to have such issues and not be able to get your own paws on it -- that is to say, having to work with another party, must just be really exhausting.

I greatly appreciate the updates, while the maintenance (or crashes) is underway and then the explanation afterwards, as well.

Also, I bet it is an exciting thought to have 2 servers going. I'm excited about that.

Anyways, we all appreciate your hard work to make this world as smooth and fun as possible. Go get some sleep!
Smoothcriminal
Level 60
The Kind-Hearted
Joined: 8/1/2017
Threads: 9
Posts: 281
Posted: 11/13/2017 at 12:16 PM Post #6
You have to do what's possible, and can only hope about the impossible. Don't worry about it, Krin.
Galexiadraws
Level 60
Trickster
Joined: 5/30/2017
Threads: 31
Posts: 6,334
Posted: 11/13/2017 at 12:19 PM Post #7
Hopefully you can get some well deserved rest :P thanks for everything that you do for us!
Zenzafin
Level 60
Gingerbread Architect
Joined: 8/13/2017
Threads: 25
Posts: 342
Posted: 11/13/2017 at 12:20 PM Post #8
Thank you for being awesome <3
Kyireana
Level 60
The Kind-Hearted
Joined: 10/26/2017
Threads: 7
Posts: 58
Posted: 11/13/2017 at 12:20 PM Post #9
Hey, I know the burn and appreciate your dedication to keep us up and moving!

Get some rest when you can. <3
TriadItari
Level 75
Warden of Umbra
Joined: 3/30/2017
Threads: 23
Posts: 162
Posted: 11/13/2017 at 12:21 PM Post #10
krin, get some sleep man! you've worked hard! don't worry about the website for now, it's not healthy to worry so much, and you need to focus on other things! and krin... i'm sorry that the website has caused so many problems.
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