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Forum Index > News and Announcements > 11/11/2016 - Today's Site Issues
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Author Thread Post
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,687
Posted: 11/11/2016 at 7:56 PM Post #1
There are currently some issues going on with our server causing site-wide connection issues starting at about 2pm server time.

We are actively trying to resolve them and there may be continued issues throughout the night - although things are 'stable' at the moment.

The trouble began during our investigation of the intermittent 503 errors that players were randomly receiving.

At some point, our Host made a change to a config setting sometime around 2pm server time. This change, I believe, caused something to get corrupted or deleted - I'm not really sure. However, it caused our server to be unable to handle any connection to the server. This is when the site was completely disconnected and wouldn't load for a few hours.

We eventually got the Site functional again by reinstalling the affected service. However, now it is not configured correctly and our Host is unable to get the server to read the configuration properly. Their attempts have resulted in more issues.

As such, they have escalated the issue to the software developers to investigate which usually can take a few hours.

So in the meantime, Sylestia should stay functional, but it will probably be a bit laggy and slow like before our recent upgrades.

There may be some additional issues when the software developers investigate as they troubleshoot and try and fix everything - but hopefully nothing too major.

We apologize for the inconvenience and hope to get this cleaned up soon.
Lunarwolfie
Level 73
Majestic Sculptor
Joined: 12/11/2015
Threads: 18
Posts: 431
Posted: 11/11/2016 at 7:57 PM Post #2
i so hopeit gets better dont push urself to hard and get some sleep also tysm for all ur hard work :D
Reneerenee16
Level 75
The Kind-Hearted
Joined: 5/29/2015
Threads: 127
Posts: 1,829
Posted: 11/11/2016 at 7:58 PM Post #3
Ok thank you, I was wondering what was happening, and why I couldn't get on.
Fennectech
Level 63
The Kind-Hearted
Joined: 2/7/2014
Threads: 39
Posts: 781
Posted: 11/11/2016 at 8:00 PM Post #4


Good luck
By the way i found a new favorite subreddit
https://www.reddit.com/r/techsupportgore/
Edited By Fennectech on 11/11/2016 at 8:09 PM.
MourningLily
Level 65
The Eggstraordinaire
Joined: 1/14/2014
Threads: 59
Posts: 1,522
Posted: 11/11/2016 at 8:04 PM Post #5
Thanks for the update, Krin. No worries on my end, the small break gave me the time to run a load of laundry and wash some dishes :D
Teefa85
Level 75
Crystalline Cleaver
Joined: 1/28/2013
Threads: 11
Posts: 854
Posted: 11/11/2016 at 8:11 PM Post #6
Computers, both software and hardware, can be prickly things. Don't sweat it...we know you do so much to keep things running!
Nightbane
Level 75
Knight
Joined: 11/29/2013
Threads: 288
Posts: 11,957
Posted: 11/11/2016 at 8:44 PM Post #7
ok, get some sleep though Krin, don't tire yourself out *hug*
Cornbeansoup
Level 70
The Tender
Joined: 1/17/2016
Threads: 31
Posts: 383
Posted: 11/11/2016 at 8:48 PM Post #8
Huh... Very odd... Surprisingly I have not sighted ONE problem this whole time... So I am surprised to hear that there are more issues with the server.......
Ah but poor krin! Go to bed dammit! XD (Dammit is aloud right??? x'D)
Trash
Level 44
The Sweet Tooth
Joined: 7/9/2016
Threads: 5
Posts: 21
Posted: 11/11/2016 at 9:24 PM Post #9
Thank you for all your hard work, Krin! But don't overwork yourself, haha.
ShadowOfDarkness
Level 60
Benevolent Brewer
Joined: 5/9/2016
Threads: 8
Posts: 696
Posted: 11/11/2016 at 10:46 PM Post #10
"Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request."


10:34 Sylestian Time.
I was on this very page.
Edited By ShadowOfDarkness on 11/11/2016 at 10:47 PM.
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