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Category Total Yesterday
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Forum Index > News and Announcements > 7/16/2015 - Wednesday's Downtime
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Author Thread Post
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,125
Posts: 14,709
Posted: 7/16/2015 at 2:40 AM Post #1
*extremely long sigh*

So, as many of you are aware of, we had another database issue today. Unfortunately, this issue led to multiple other issues...

Around 1pm CST, our server restarted itself for an unknown reason (host is investigating why this happened). This caused our database files to become corrupt because the plug was pulled in the middle of operation. Once corrupted, the specific tables inside the database can crash. When that happens, data from inside those crashed tables can become deleted. And that's what happened to start.

Once we took the site offline to repair the damage, we found out that there has been an issue with our backups over the past few days which has prevented any real backups from taking place and the latest 'good' backup was from Friday morning.

Going to the backup's backup (which is done weekly on Mondays), it too malfunctioned and did not properly back up our database in its latest run.

So we, very frustratingly, were stuck with restoring data from a backup from Friday, July 10th. =(

I cannot apologize enough for this as we felt fairly confident in running hourly backups, daily backups, weekly backups, and then a completely separate backup as a backup to our backups! But apparently, it still wasn't enough.

The worst part of this is that about 650 pets were lost from the initial table crash. However, 450 of those pets were created after Friday's backup. This means that they are more or less lost forever and completely unrecoverable.

Doing some deduction, I was able to determine that about 400 of the 450 lost pets were bred pets so I just simply "tossed" them out. They will no longer exist and cannot be recovered. IF YOU ARE ABLE TO DETERMINE THAT ONE OF YOUR PETS WAS LOST AND YOU HAD SPENT GOLD ON IT OR USED A PHILTER ON IT - SEND ME A PM! I can track this via other tables and reimburse you.

For the remaining 50 or so lost pets, they were already in players' stables. Thus I have restored these pets as best as I could and they are now all Tamed Male Qitari. These pets were either Generated Pets or Caught Pets. IF YOU OWN ONE OF THESE PETS - SEND ME A PM WITH WHAT IT USED TO BE AND I WILL FIX IT FOR YOU!

Additionally, all battles were removed. So if you were in a battle prior to downtime, you no longer are.

Lastly, 9 players were rolled back. If you were one of these players and were noticeably rolled back, send me a PM with the details.

Below are the affected pets and players:

Unrecoverable Pets
1625499,1625540,1625627,1625881,1626882,1626886,1626890,1626891,1626892,1626899,1626900,1626905,1626906,1626911,1626912,1626914,1626918,1626919,1626929,1626930,1626934,1627261,1627344,1627345,1627355,1627357,1627389,1627393,1627829,1628578,1628664,1628671,1628674,1628681,1628693,1628698,1628722,1628724,1628725,1628726,1628730,1628732,1628733,1628736,1628741,1628742,1628743,1628744,1628748,1628750,1628752,1628784,1628796,1628809,1628811,1628813,1628833,1628855,1628875,1628878,1628888,1628893,1628930,1629026,1629032,1629038,1629046,1629049,1629066,1629125,1629134,1629165,1629170,1629176,1629180,1629190,1629193,1629197,1629206,1629311,1629332,1629333,1629355,1629357,1629361,1629380,1629387,1629400,1629409,1629424,1629425,1629431,1629438,1629443,1629465,1629467,1629473,1629479,1629482,1629485,1629492,1629494,1629495,1629502,1629504,1629506,1629513,1629524,1629540,1629557,1629560,1629571,1629576,1629582,1629591,1629595,1629606,1629634,1629635,1629722,1629804,1629842,1629844,1629845,1629846,1629902,1629903,1629906,1629909,1630060,1630072,1630259,1630295,1630545,1630641,1630645,1630647,1630649,1630651,1630655,1630661,1630664,1630665,1630667,1630669,1630672,1630675,1630676,1630686,1630687,1630689,1630696,1630700,1630705,1630922,1631337,1631343,1631344,1631347,1631350,1631353,1631355,1631364,1631366,1631374,1631446,1631454,1631458,1631459,1631464,1631550,1631561,1631576,1631577,1631578,1631579,1632451,1633333,1633799,1633806,1633813,1633816,1633819,1633820,1633830,1633831,1633835,1633838,1633839,1633840,1633844,1633846,1633924,1633929,1633930,1633945,1633950,1633952,1633954,1634230,1634243,1634245,1634253,1634260,1634262,1634298,1634385,1634469,1634636,1634642,1634650,1634651,1634780,1634839,1634882,1634886,1635016,1635169,1635454,1635462,1635463,1635469,1635476,1636033,1636053,1636055,1636074,1636086,1636133,1636155,1636174,1636198,1636204,1636224,1636263,1636270,1636271,1636274,1636275,1636276,1636277,1636278,1636280,1636281,1636282,1636283,1636290,1636291,1636292,1636293,1636294,1636296,1636297,1636298,1636299,1636302,1636303,1636309,1636311,1636313,1636316,1636317,1636318,1636321,1636323,1636324,1636325,1636329,1636331,1636332,1636334,1636335,1636336,1636337,1636338,1636339,1636341,1636343,1636344,1636345,1636348,1636349,1636350,1636353,1636358,1636359,1636360,1636361,1636363,1636365,1636366,1636368,1636370,1636371,1636372,1636373,1636375,1636378,1636379,1636380,1636382,1636384,1636385,1636386,1636387,1636388,1636389,1636390,1636391,1636392,1636395,1636396,1636398,1636401,1636404,1636405,1636406,1636407,1636409,1636410,1636412,1636413,1636417,1636420,1636422,1636424,1636426,1636427,1636428,1636429,1636430,1636431,1636432,1636434,1636435,1636436,1636437,1636438,1636440,1636441,1636442,1636443,1636445,1636446,1636447,1636448,1636449,1636450,1636452,1636455,1636457,1636458,1636459,1636460,1636461,1636462,1636463,1636465,1636466,1636467,1636468,1636470,1636473,1636475,1636476,1636478,1636481,1636483,1636484,1636485,1636486,1636490,1636491,1636492,1636493,1636494,1636495,1636496,1636497,1636498,1636499,1636501,1636502,1636503,1636504,1636505,1636506,1636507,1636508,1636511,1636514,1636515,1636516,1636517,1636518,1636519,1636520,1636521,1636523,1636524,1636526,1636527,1636528,1636529,1636530,1636533,1636534,1636535,1636536,1636537,1636538,1636539,1636540,1636542,1636543,1636544,1636545,1636547,1636548,1636550,1636552,1636558,1636559,1636560,1636561,1636562,1636563,1636564,1636565,1636566,1636567,1636568,1636573,1636577,1636578,1636584,1636585,1636586,1636590,1636591,1636592,1636594,1636595,1636596,1636598,1636601

Recoverable Pets
1636576,1629033,1626254,1630407,1636571,1629629,1636399,1636572,1636531,1630674,1636557,1628040,1636451,1635046,1627853,1628665,1635943,1631299,1631356,1636397,1636131,1636581,1636411,1636416,1636597,1636600,1636482,1636580,1636569,1636582

Affected Players
48,20295,21809,24945,27767,32746,35583,36635,36995
Edited By Krinadon on 7/16/2015 at 2:41 AM.
Nightbane
Level 75
Knight
Joined: 11/29/2013
Threads: 290
Posts: 11,979
Posted: 7/16/2015 at 2:53 AM Post #2
Krin, my stat griffi i got from Shevampire which i had philtered and hatched last night is gone.
SpaceElf1
Level 75
Ghost Writer
Joined: 9/17/2014
Threads: 675
Posts: 12,921
Posted: 7/16/2015 at 2:56 AM Post #3
Hang in there, Krin! We'll survive.

Though I suffered from serious Sylestia withdrawal today.

Edit: Am I correct in thinking the lost bred pets were, in fact, eggs? Or perhaps hatchlings? I have a weird sense that somebody is missing from my Hatchery, but I'm not sure who or what. And I could be wrong.
Edited By SpaceElf1 on 7/16/2015 at 3:08 AM.
Blueloverw
Level 61
Joined: 3/16/2013
Threads: 25
Posts: 404
Posted: 7/16/2015 at 3:02 AM Post #4
thank you krin i hope they can figure out the problem so you dont have to do this again !
LDDarcWolf
Level 70
The Dreamer
Joined: 10/25/2013
Threads: 283
Posts: 4,568
Posted: 7/16/2015 at 3:08 AM Post #5
I paniced for a bit there after reading the post...I thought I had lost the stat project babies I had gotten on the 12th...but all my pets seem to have made it.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,125
Posts: 14,709
Posted: 7/16/2015 at 3:14 AM Post #6
Link: https://www.sylestia.com/forums/?thread=27234&page=1#3
Author: SpaceElf1
Time Posted: 7/16/2015 at 2:56 AM
Hang in there, Krin! We'll survive.

Though I suffered from serious Sylestia withdrawal today.

Edit: Am I correct in thinking the lost bred pets were, in fact, eggs? Or perhaps hatchlings? I have a weird sense that somebody is missing from my Hatchery, but I'm not sure who or what. And I could be wrong.


Yes. The unrecoverable pets were ones in Hatcheries.
Nightbane
Level 75
Knight
Joined: 11/29/2013
Threads: 290
Posts: 11,979
Posted: 7/16/2015 at 3:18 AM Post #7
...i lost the egg i asked you all to love and bop, darn it @_@
Silkalivedoll
Level 69
Warden of Umbra
Joined: 7/22/2013
Threads: 6
Posts: 223
Posted: 7/16/2015 at 3:19 AM Post #8
Krin, four of my pets are "stuck" out on missions that they were on when the database derped: https://www.sylestia.com/view/pets?petid=1058708, https://www.sylestia.com/view/pets?petid=1063671, https://www.sylestia.com/view/pets?petid=1423840, https://www.sylestia.com/view/pets?petid=1432985.

Right now, it's reading me as having four more mission slots taken than I actually do. XP
Crazycoolcats
Level 29
Joined: 6/9/2015
Threads: 0
Posts: 12
Posted: 7/16/2015 at 3:20 AM Post #9
Hey Krinadon,and Faiona too hehe ^.^ I may not know much about this site, and I don't think I ever really will, and I'm still up despite how late it is (I don't have a life I know). I was trying to come onto the website and noticed it was still under maintenance, I was more surprised than disappointed. I'm really shocked at all the effort and time you put into keeping this website in tip top shape, and I really appreciate that. You seem like very generous and nice people to work so much on this to make sure everyone gets a time to enjoy it. So thanks very much for all your work, and I must say it is really paying off, this is an awesome game and the art and everything else is wonderful! So great job :D there are a lot of speedbumps on this road but I bet it'll be better if you keep on going, good things come to those who wait!
LDDarcWolf
Level 70
The Dreamer
Joined: 10/25/2013
Threads: 283
Posts: 4,568
Posted: 7/16/2015 at 3:22 AM Post #10
I'm sorry. I guessing that my stat babies just bearly scraped by not getting poofed.
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