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Forum Index > Bug Reporting > Constant logouts
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Author Thread Post
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,406
Posted: 4/17/2022 at 8:44 PM Post #11
Whoever is having this issue, please post and provide the following information:

1. Device/Operating System (Ex. Android phone, Apple phone, Windows PC, etc)
2. Browser being used, please include the version # if you can
3. How often is this happening? Is there something you can do that triggers it every single time? Any other details that would help me figure this?
Xavion
Level 75
The Perfectionist
Joined: 10/15/2013
Threads: 460
Posts: 5,886
Posted: 4/17/2022 at 9:51 PM Post #12
Link: https://www.sylestia.com/forums/?thread=102323&page=1#3
Author: Xavion
Time Posted: 4/17/2022 at 11:15 AM
Samsung Galaxy S21
Android OS
Samsung Internet App version 16.2.5.4


Was in the Caves around 10:30 am
Had to leave for a bit, did other things on phone but left tab in background.
Came back around 11:10 am
Tab was in caves but I clicked to my profile to see if inbox or missions would be highlighted; didn't seem to reload the exploration tab itself when I first returned.
Profile page loaded with me logged out.


Was still in the caves and left mobile around 12pm for family and cooking.
around ~ 2:15 pm, came back and the page immediately loaded up a "you must log in first, no explore for you!" message.


7:35 pm
Forgot when I stopped playing. Was hanging out by the orb of memories. Came back and was logged out again.


9:45
Forgot when I stopped playing; think the last check-in was around 9 for missions. Came back and had to log in.


Thus far, this has never happened to me while actively playing, only after I return from a break.
Scathreoite
Level 75
Hand of Destiny
Joined: 11/2/2014
Threads: 96
Posts: 4,456
Posted: 4/17/2022 at 10:03 PM Post #13
Windows 10, Firefox (whatever the most up to date version is?)
for me it's happening maybe 1-3 times, yesterday and today, after I get on for the morning (so, like, mid-afternoon/early evening sylestia time)
It hasn't asked me for a code authentication login yet, just regular 'you aren't logged in/you have logged in's
Kalores
Level 75
Shadow of the Moon
Joined: 8/11/2013
Threads: 110
Posts: 3,558
Posted: 4/18/2022 at 1:02 AM Post #14
This is happening to me too. From reading what others are saying, it appears to happen after so many minutes of inactivity. As long as I am active, I remain logged in. If I'm inactive for a time, I get logged out. I have not logged onto multiple devices during this time.

My info:
1) Windows PC running Windows 10
2)Google Chrome Version 100.0.4896.88
3) Whenever I am inactive for a time. As long as I am active on the site, I do not get logged out. I seem to get logged out whenever I walk away from my computer and come back to it later. I think my shortest timeframe was half an hour or an hour. Haven't actually timed it. Have also not logged onto multiple devices during this problem.
SpaceElf1
Level 75
Ghost Writer
Joined: 9/17/2014
Threads: 739
Posts: 13,691
Posted: 4/18/2022 at 2:55 AM Post #15
This is also happening to me.

1. Windows PC
2. Firefox 99.0.1 (64-bit)
3. It occurred at least twice on 17Apr22 and at least three times on 18Apr22. As far as I can remember, it usually happens while I'm in the Lost Grove, but it happened at least once time while I was typing a forum post. I think I might have had multiple tabs open on each occasion, since I usually do have multiple tabs open, but I can't swear to it.
Junco
Level 75
High Warlord
Joined: 4/6/2013
Threads: 29
Posts: 762
Posted: 4/18/2022 at 5:59 AM Post #16
1. Windows PC (10)
2. Firefox Version 99.0.1 (64 bit)
3. Logs me out after seemingly random amounts of time but usually only after 10+ minutes of inactivity. I also requested a password change code, which the site told me was successfully sent, but I never received it. I double-checked to ensure that my email address was correct (it was) and have scoured every folder (including junk) to find it. As of this morning, I still have not received it. I was initially afraid I was getting logged out because someone else got in, but I see now that this is not the case. :P
Chishio
Level 75
The Kind-Hearted
Joined: 11/8/2018
Threads: 3
Posts: 64
Posted: 4/18/2022 at 7:13 AM Post #17
1. Android Phone, Windows PC 7
2. Brave Browser (on both)
3. I've been logged out multiple times over the past 2-3 days, which is unusual. It happens if I am inactive on the site for a period of time, I can't say for sure how long it takes before I'm logged out, but I'll try to make note of it. I usually just leave a tab open, and come back periodically. I don't usually clear my cache on my phone until evening, so I'm not usually booted off until then, which I expect. Now, if I go inactive, no matter what page I'm on, it will log me out when I come back.
AriDae
Level 75
Trickster
Joined: 8/29/2013
Threads: 7
Posts: 427
Posted: 4/18/2022 at 8:12 AM Post #18
1. HP Laptop running Windows 10.
2. Firefox 99.0.1 (64-bit) - Was running a previous version when the logouts began and updated hoping it would fix it.
3. Happens at least once an hour with nothing triggering it. I am either running other software or am away from my computer with the browser window just there and alone, not doing anything. I will come back, refresh, and I'm logged out again.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,406
Posted: 4/18/2022 at 9:14 AM Post #19
Made a change to some settings. Going to give it another day to see if this change fixes the issue. If by Tuesday at 9 AM, you're still getting logged out constantly, please post again saying so and I will try and dig deeper.
Edited By Krinadon on 4/18/2022 at 10:38 AM.
Dinnerbone
Level 75
The Artistic
Joined: 1/21/2016
Threads: 40
Posts: 1,440
Posted: 5/15/2022 at 12:01 PM Post #20
(idk if this ping is warranted, sorry)

I'm not getting logged out every few minutes as it appears others' more extreme cases were, but it still happens pretty much every day.

It used to be ever few weeks or so. I'm getting a bit tired of repeatedly doing the verification emails haha.

I'm on a MacBook Pro using Chrome Version 101.0.4951.54
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