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Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,195
Posts: 15,125
Posted: 11/13/2021 at 3:34 AM
Post #1
Update: The issue seems to be fully resolved now and stuck transactions have now been fully processed.
Hello, all. PSA here.
About 9pm last night, PayPal began having issues verifying the IPNs (Instant Payment Notifications) that they send to our server to notify us of a valid sale. This is causing us to be unable to verify a transaction, thus not able to actually process the transaction and add the Diamonds.
At this time, this appears to be an issue affecting multiple users of the IPN system, so I would imagine PayPal is investigating and will get this resolved ASAP.
If you make a purchase of Diamonds before this is resolved, it's very likely your Diamonds will not show up until this is resolved or until I manually process your transaction (a bit tedious, but do-able). As of the time writing this, there are a few pending transactions that are in limbo. I will manually process these if this issue is not resolved by the time I wake up tomorrow (going to bed now).
As soon as the issue is resolved entirely, I will update this thread.
Seems like one thing after another this week. =P But this one is entirely out of our hands and not our doing!
Edited By Krinadon on 11/13/2021 at 3:57 PM.
Tisquares
Level 75
Candy Dispenser
Joined: 10/28/2020
Threads: 59
Posts: 1,316
Posted: 11/13/2021 at 10:30 AM
Post #2
Thanks for letting us know, Krin! (: Seems like Paypal's been having lots of issues as of late...
Mascot51
Level 62
Joined: 10/6/2020
Threads: 4
Posts: 104
Posted: 11/13/2021 at 12:39 PM
Post #3
Not planning on buying anything from anyone via PayPal until the 26th at the soonest, they should have it fixed long before then..
Mascot51
Level 62
Joined: 10/6/2020
Threads: 4
Posts: 104
Posted: 11/13/2021 at 12:40 PM
Post #4
They have a long history of it, it's not a new thing.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,195
Posts: 15,125
Posted: 11/13/2021 at 3:59 PM
Post #5
Just as an update. This issue seems fully resolved now and those who had stuck transactions have had their transaction fully processed.
Thank you for your patience and sorry for the inconvenience!
Soulshard
Level 61
The Kind-Hearted
Joined: 7/30/2020
Threads: 55
Posts: 711
Posted: 11/13/2021 at 4:04 PM
Post #6
that was quick!
AliceHearts
Level 75
Shadow of the Moon
Joined: 8/26/2013
Threads: 257
Posts: 6,303
Posted: 11/13/2021 at 4:06 PM
Post #7
let's be happy i happens now and let's hope it won't happen during black friday ^^ (think you will have a lot more work on it then XD )
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