Forum Index > Q&A (Newbie Friendly) > (Need answer before Dec 26!)
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Logato
Level 60
Assistant to the Sculptor
Joined: 4/1/2020
Threads: 6
Posts: 109
Posted: 12/25/2020 at 10:30 AM
Post #1
Hello! My friend is locked out of their account because their email isnt one that was used anymore. How do I help them fix this so they can have their account back and claim their calender prize?
WingsOfAmber
Level 75
The Majestic
Joined: 11/8/2015
Threads: 34
Posts: 958
Posted: 12/25/2020 at 10:47 AM
Post #2
Your friend can contact Krin by emailing Support@Sylestia.com! He can work with your friend to sort out their account :)
Mikazukichan
Level 75
The Artistic
Joined: 1/28/2014
Threads: 313
Posts: 9,544
Posted: 12/25/2020 at 10:48 AM
Post #3
Your friend will need to contact customer support for help (see 'Contact Us' and the bottom of every page). Once they email Krin, he will be able to verify that they are the owner of the account and help them get back on.
Logato
Level 60
Assistant to the Sculptor
Joined: 4/1/2020
Threads: 6
Posts: 109
Posted: 12/25/2020 at 12:57 PM
Post #4
Thank you guys! I'll let them know
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