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Forum Index > Bug Reporting > PayPal Paying
Page 1  
Author Thread Post
Typhlosion
Level 75
Wondrous Witch
Joined: 2/9/2013
Threads: 333
Posts: 7,133
Posted: 12/25/2015 at 6:19 PM Post #1
This may not be directly on site, but for some reason it won't accept my card, which is activated and registered and works anywhere else, and it instead says this:

"The card you entered cannot be used for this payment. Please enter a different credit or debit card number."
It has never been a problem before when I've done it many times but it's becoming one now. I've tried everything I could do, even deactivated it, etc.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 12/25/2015 at 6:40 PM Post #2
This would be something PayPal could help you with better than I could.

However, the only thing I can really think of is are you trying to purchase w/o logging into your PayPal account? I think PayPal forces you to use your balance instead of a card charge and if your card is tied to your account - it will deny the purchase because it wants you to log in and use your balance.

If that isn't the issue though, you'll just have to contact PayPal. Their service is typically very quick though so hopefully it won't be too much of a hassle.

Sorry!
Typhlosion
Level 75
Wondrous Witch
Joined: 2/9/2013
Threads: 333
Posts: 7,133
Posted: 12/25/2015 at 6:54 PM Post #3
Link: https://www.sylestia.com/forums/?thread=31824&page=1#2
Author: Krinadon
Time Posted: 12/25/2015 at 6:40 PM
This would be something PayPal could help you with better than I could.

However, the only thing I can really think of is are you trying to purchase w/o logging into your PayPal account? I think PayPal forces you to use your balance instead of a card charge and if your card is tied to your account - it will deny the purchase because it wants you to log in and use your balance.

If that isn't the issue though, you'll just have to contact PayPal. Their service is typically very quick though so hopefully it won't be too much of a hassle.

Sorry!

That's not what happened, but I'm currently calling Customer Service.
Typhlosion
Level 75
Wondrous Witch
Joined: 2/9/2013
Threads: 333
Posts: 7,133
Posted: 12/25/2015 at 6:56 PM Post #4
Link: https://www.sylestia.com/forums/?thread=31824&page=1#3
Author: Typhlosion
Time Posted: 12/25/2015 at 6:54 PM
[quote=550678]
That's not what happened, but I'm currently calling Customer Service.

Unfortunately, my card won't work with PayPal. :L
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 12/25/2015 at 6:57 PM Post #5
Ah. =\ I am sorry to hear that.
Typhlosion
Level 75
Wondrous Witch
Joined: 2/9/2013
Threads: 333
Posts: 7,133
Posted: 12/25/2015 at 6:58 PM Post #6
Is there another way to get diamonds? D: *looks at 100$ gift card unhappily*
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 12/26/2015 at 12:23 PM Post #7
I'm sorry. But we only have a checkout through PayPal at this time. =\
 
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