Forum Index > Bug Reporting > Better to talk to you than to PayPal
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SpaceElf1
Level 75
Ghost Writer
Joined: 9/17/2014
Threads: 739
Posts: 13,695
Posted: 2/9/2015 at 3:37 PM
Post #1
Greetings, I'm trying to purchase some Diamonds with cash before the sale ends. I can log into my PayPal account as usual. However, in the Diamond Shop, when I set the slider to the amount I want and click "Buy Now," and the system takes me to the page where I select how to pay, and I select PayPal...that's it. Can't go any further.
I enter PayPal username and password, but when I try to click the "Log In" button, nothing happens. The cursor arrow does not even change from an arrow to a hand, indicating a clickable link. (I'll PM you a screenshot if you want to see it.) It doesn't matter if I am already logged in to PayPal or not. I have no idea how long it might take PayPal to sort out the glitch, if it even can. Is there some way I can just PayPal the cash straight to you, before the sale ends? Or something? Thanx.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 2/9/2015 at 6:42 PM
Post #2
Unfortunately, this is an issue with PayPal. When you click the button on our Site, you leave our Site and go to PayPal's. So anything that happens from that point is out of our hands.
Sounds like you're just having a browser error though. I'd try disabling pop up blockers, clearing browser cache, or just trying a different browser altogether.
If that doesn't work, you'll unfortunately have to ask PayPal what the issue is and how to resolve it.
Edited By Krinadon on 2/9/2015 at 6:42 PM.
SpaceElf1
Level 75
Ghost Writer
Joined: 9/17/2014
Threads: 739
Posts: 13,695
Posted: 2/9/2015 at 7:41 PM
Post #3
I switched to IE, of all things, and it worked. Thanx for the idea.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 2/9/2015 at 7:42 PM
Post #4
You're welcome!
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