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Forum Index > News and Announcements > Regarding Authentication (and Other) Ema...
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Author Thread Post
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 923
Posts: 13,114
Posted: 11/15/2021 at 6:44 AM Post #11
Okay, so it seems that our initial fix did not properly work. However, it seems like things are now properly configured. We are no longer seeing missing records when checking our DNS records.

That said, it appears that ATT and Comcast are rejecting our emails altogether. We are working to get our IP Address removed from their blacklists. This most likely occurred prior to us obtaining this IP Address and they probably blocked whoever had this IP Address before us. I would expect this to be resolved within the next few days or so.

We are also going to look into changing how the server sends Emails in order to prevent any potential future issues with our Emails. There is apparently a better way to set up mailing than how we currently have it.
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 923
Posts: 13,114
Posted: 11/15/2021 at 10:54 AM Post #12
This should be the final update for this issue.

Everything should be correctly configured now. We also changed how emails are sent from our server so that they are much less likely to be confused with spam. I have checked and verified that our emails are passing all records checks - which they were not originally.

If you are still having issues receiving emails, please make sure to check your provider's spam folder. If our email ended up in your spam folder, make sure to mark it as "Not Spam".

As stated previously, we are currently blacklisted with ATT and Comcast. We will be filing appeals as soon as possible to get removed from those lists. This usually takes a few days or so as email providers generally are not very quick with this, unfortunately.

If you have further issues restricting your ability to login or use Sylestia, please contact our support email for further assistance.
Psykadika
Level 70
The Kind-Hearted
Joined: 5/2/2013
Threads: 70
Posts: 247
Posted: 11/16/2021 at 12:40 AM Post #13
Me too, I almost stopped playing, but then I found out that my codes were going to spam. I'm so glad to be back. I really missed playing. I thought it was something I did, and that I was banned. I couldn't figure out what I had done, cause I Love this game. So relieved! To everyone.....HAVE A GREAT THANKSGIVING!
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