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Forum Index > Bug Reporting > Log in problem
Page 1  
Author Thread Post
Kiwi14
Level 60
Candy Dispenser
Joined: 1/21/2019
Threads: 55
Posts: 11,931
Posted: 3/25/2020 at 6:15 PM Post #1
Hey, sorry to bother everyone (including you Krinadon). My friend NeonNy is experiencing so problems on Sylestia. Whenever they try to go on the page it gives them this error message and Neon says its only on Sylestia that it happens on. They tried restarting, clearing bugs and cookies, turning on and off the wifi. Nothing seems to be working.

(A pic that Neon sent me)
Rubycookie
Level 70
The Sweet Tooth
Joined: 9/24/2017
Threads: 101
Posts: 76,334
Posted: 3/25/2020 at 7:00 PM Post #2
Actually, I had this problem a while back.

I to this day don't know the cause, but I usually just Waited a couple of hours and it went back to normal.
Kiwi14
Level 60
Candy Dispenser
Joined: 1/21/2019
Threads: 55
Posts: 11,931
Posted: 3/25/2020 at 7:02 PM Post #3
Okay, thank you!!! I'll tell Neon so they know...
Kiwi14
Level 60
Candy Dispenser
Joined: 1/21/2019
Threads: 55
Posts: 11,931
Posted: 3/26/2020 at 12:03 PM Post #4
A little update, they still can't get on, I don't know what's happening T-T
Orcastration
Level 74
Fishy
Joined: 11/1/2018
Threads: 319
Posts: 33,457
Posted: 3/26/2020 at 2:51 PM Post #5
try running the windows network diagnostic thingy

or switch wifis
Rubycookie
Level 70
The Sweet Tooth
Joined: 9/24/2017
Threads: 101
Posts: 76,334
Posted: 3/26/2020 at 3:23 PM Post #6
I agree with Orca, it may be something wrong with your wifi box
Ne0nNy
Level 70
Trickster
Joined: 7/13/2019
Threads: 92
Posts: 1,190
Posted: 3/27/2020 at 3:32 PM Post #7
Updated from Neon, aka me:
I can get on from other internet sources, like how I an using my neighbors internet right now. It obviously has something to do with my wifi source but I still need to find the cause and fix it
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,407
Posted: 3/30/2020 at 6:19 PM Post #8
Contact support@sylestia.com and I can assist you further. I will need some of your network information, so don't want to discuss that on the public forums.
 
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