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Forum Index > Bug Reporting > My Purchase for Diamonds did not go thro...
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Author Thread Post
Tundrafire
Level 61
The Tender
Joined: 1/31/2017
Threads: 44
Posts: 812
Posted: 3/21/2017 at 7:41 PM Post #1
I bought thirty dollars worth of diamonds, but they did not go through. I checked my bank history, and it shows that I paid for the diamonds, but I have yet to receive the 3,900 diamonds. Is there a waiting time? I usually get my purchased diamonds right after I pay for them.

Here is what it says on my Payment History.

Pending
PAYPAL *SYLESTIA / Pre-Auth
-$30.00
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,687
Posted: 3/21/2017 at 8:06 PM Post #2
Did you by chance pay with an E-Check?

PayPal won't send the transaction to our server until the E-Check clears with them.
Tundrafire
Level 61
The Tender
Joined: 1/31/2017
Threads: 44
Posts: 812
Posted: 3/21/2017 at 8:09 PM Post #3
I paid via Debit Card. I have a screen shot of the official transaction on my payment history of you need it.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,687
Posted: 3/21/2017 at 8:11 PM Post #4
Can you send me a PM with the email address that you used for the Transaction and I'll go ahead and take a look and see what's going on.

I don't want you to share your personal information on the Forums.
Tundrafire
Level 61
The Tender
Joined: 1/31/2017
Threads: 44
Posts: 812
Posted: 3/21/2017 at 8:13 PM Post #5
Alright, I will do that now. Thank you.
Tundrafire
Level 61
The Tender
Joined: 1/31/2017
Threads: 44
Posts: 812
Posted: 3/21/2017 at 8:18 PM Post #6
They came in. Thank you again, so much.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,687
Posted: 3/21/2017 at 8:52 PM Post #7
Hehe. I didn't do anything. =P

But I'm glad that they went through. I guess PayPal was just being a bit sluggish.
 
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