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Forum Index > Bug Reporting > Missing Diamond Transaction
Page 1  
Author Thread Post
Imperium
Level 75
Guardian
Joined: 8/21/2013
Threads: 386
Posts: 5,313
Posted: 6/17/2016 at 1:17 PM Post #1
Hey Krin~! Just wanted to give you a heads up, I bought diamonds in a few batches today. The first one went through fine and I received all diamonds and the transaction notice on the overview. The second time Paypal said the transaction was complete, but no diamonds or overview notice appeared. I assumed I read wrong or looked back incorrectly at an old tab after no diamonds appeared in my account after a while, so I tried again and the next transaction went through fine.

I just talked to Waycrazy in general chat who also bought diamonds today, but says that she's waiting for them, because they went through on her payment method, but haven't processed on Sylestia yet.

I double checked my account afterwards and it shows that all three charges went through on paypal. TwT Probably should have checked that first before assuming that the transaction might not have gone through the second time I was trying to get diamonds today. Either way, it looks like Way and I are both missing diamonds. (Not sure if it's just us.)
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 6/17/2016 at 6:33 PM Post #2
Yes. It seems that PayPal changed something with their IPN system starting today.

I'm going to have to figure out how to make our system compatible to accept IPNs properly.

Don't worry, the transactions are on record and if I can't get this figured out within a few hours I can just manually process the orders.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 6/17/2016 at 7:10 PM Post #3
Your transaction and four others should now be processed.

I apologize for the issues. PayPal is currently upgrading their IPN system over the next 6-12 months and it seems to be causing some intermittent issues with our receiving system. I will do my best to keep things working as best as I can. Unfortunately, I find their documentation hard to follow. =( So sometimes I'm not really sure why something isn't working nor how to fix it lol.
Imperium
Level 75
Guardian
Joined: 8/21/2013
Threads: 386
Posts: 5,313
Posted: 6/17/2016 at 7:16 PM Post #4
Thank you Krin! :)
 
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