I don't have the patience for customer service anymore. Tired of being spoken down to, tired of being treated like I'm dumb, tired of this "the customer is always right" crap. We're pretty much teaching adults to act like 5 year olds by rewarding them for their aggression. People always say "get a new job" as if it's the easiest thing in the world. As if everywhere and anywhere is hiring and you're the only person applying. But guess what, it's not like that. So, because I'd rather not be broke and hungry, I keep working and I keep being mistreated and pre-judged. Everyday I'm worn down a little more.

I work 2 jobs to get by, because neither job has enough hours to spare to keep me full-time. The jobs are in the same area, I see the same customers at both jobs. What surprised me? How differently people will treat me depending on where I'm working. I've had 1 customer yell and scream and throw a tantrum because he had to wait a few minutes for his burger to cook. (Next time I'll give you frozen food, kay?) And then the next day he comes into my other job, just a general store, and is polite and decent.

I strongly believe people have developed this mindset that fast food employees are dumb and that it's alright to treat them like dirt. That they're only working there for job experience or because they have no education, which isn't true. Most of us ended up where we are due to the shortage of jobs in our area, we take what we can get.

Now my other job? The one with the actually decent customers? The management is beyond crap. The schedules are never done right. No one trusts anyone. Have an idea to make things more efficient? Shut down. Not to mention they think we're stealing constantly. You can clearly see on the cameras that are everywhere what I'm doing at all times. Customers talking down to you is one thing, but management doing it really makes you just not want to work at all. You expect me to do a cruddy job? Fine, I will. Not like any extra effort I make is appreciated anyways, hardly given a thank you.

Long story short ...
My jobs are awful, I want out. I come home exhausted, depressed, and just emotionally beaten daily. I'm always applying at new places, but no where is hiring. I feel trapped.

I feel like I'm going to break and even outside of work I stress about things that have happened or were said ... I don't know how to feel better or at peace.

- - -

I'm not really looking for advice or anything ... I just wanted to get these thoughts off my chest. They've been eating at me for a while now.

Wow I know how you feel! I work customer service too and people really can be horrible to deal with. I feel bad that no one responded to you because I know how horrible it is. In my area the only jobs are retail or nursing, I'm taking a vet tech course online because its all I can afford working part time which is 1 shift short of my full time supervisors -_- Some days the people you deal with just make you feel like you are worthless and they ask the dumbest questions.

I actually like most of the people I work with the grocery department in my store though are horrible to deal with. Whenever one of the cashiers calls for a price check or to get an item they take forever to come and leave you dealing with an angry impatient customer or just don't come at all and I have heard them mock us in the back whenever we call. A few days ago we were left in the store with no supervisor or manager for a good half an hour. The head supervisor just through the office keys at a random cashier and said I'm leaving.

People can be really horrible and life is hard, I know how you feel and people just tell you to smile and be happy. I HATE being told to smile by customers...I'm sorry this is just how my face is....

I used to draw all the time and love it but rarely do it anymore because my hands hurt so bad after scanning all day I can only hold a pencil for about 10 minutes with out pain. These kind of jobs are horrible and I always think it would be nice if everyone had to maybe work for 6 months out of high school at a fast food or retail job just so everyone knows what its like and maybe people working these jobs wont get trash talked as much. I was never rude to people in retail to start with but now knowing and working it has made me significantly more friendly to others working in similar jobs.

Well I kind of ranted but I just felt bad that no one had talked to you and I know how you feel, I know what its like. Just keep your chin up I keep throwing my resume at and vet office or pet shop and the OSPCA every chance I get...It has to get better at some point...

I work in fast food also. We recently got a new general manger and now there's so much drama with the managers it drives us nuts. Several people that have been working there for awhile just quit (including me). Schedules were so annoying because they would change people's hours during the week after they put the schedule out and not tell them so people end up coming in early or late and the general manager would say "the schedule hasn't changed"! That's when I started taking pictures of the schedule with my phone and saw several people's hours being changed during the week. Usually if something changes they just write on the schedule so we know if it changed, but they were printing out completely new schedules after so people had to basically look at it every day to see their hours for the next day.

In my time there, I got some rude customers but ultimately it was the new management that made me and others quit.

Mostly it was just customers asking me to smile and one customer seriously told me once, "you have to be a people person to work here and you should find a different job". Another customer told me, "you have a whiny voice and you need to fix it."

I'm not sure which one is worse, lol. The first one made me angrier because well I'm in school and I work there to pay my way through school, so I will find a really awesome job (not in customer service) when I'm done with school! Another thing is, this place is like the absolute bottom of the totem poll when it comes to crappy jobs. The only other jobs I could potentially find at this time were customer service jobs. So what the heck does this guy expect me to do?? Just magically find a job not in customer service that still gives me the flexibility of going to school? Like what the heck.

The other person I don't think she was intentionally trying to be obnoxious but still how am I supposed to fix my voice. Pay for some kind of surgery just so customers at this fast food place don't have to listen to my whiny voice? What the heck.

There were several customers who complained about their food and the long wait times. Some of them were valid while others weren't and they were just being jerks. But remember this is a crappy fast food place, with an incredible amount of dysfunction and chaos in the back because of lousy management. So a lot of the times it was our fault.

Maybe if they paid their employees more, new trainees would want to stay and other workers wouldn't quit. They offer the lowest out of all the fast food places in my area, so why would anyone stay?

Summary: New Management is god awful and causes workers to quit. Hiring a bunch of people but only maybe 10% stay around. This causes a bunch of chaos in the back because new people have to be trained, and don't usually know how to do things, which causes orders to be messed up and then customers complain.

Summary 2: Yes working in fast food sucks and I just quit and I don't think I've been happier in a long time. (have to find a new job soon though)

Remind me next time to be nice to store workers. Not that I've ever been mean to anyone (discluding friends and/or trolls), but I feel sometimes and urge to say rude things. But I don't think that'll be a problem with me. I'm not picky. Normally I'm shy. As in, "Hello? Excuse me. Oh, never mind." If anything was wrong, I wouldn't say anything. I'm too shy to ask for another order, and besides I would consider that rude. Even if I'm in a bad mood or hate the person, most likely I won't even say anything. I'm just too shy.

I haven't gotten a job yet, I'm not that old. I'm probably a toddler compared to everyone else. Not that I'm super young, I'm just not ready yet.

Anyway, if anyone's in a jam, I would be too scrawny and small to even say anything. For example, a customer complains rudely. I would just mind my own business. I feel bad though.

#I'mButtingIntoOtherPeople'sBusiness

Wow. Sounds horrid. I have heard the old, "Get another job" crap to. I hate it! If it's so easy do it yourself! I mean some people will be perfect angels then soon as the circumstances change they can be total jerks ( wayyyyyy to nice of a description).