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Forum Index > Bug Reporting > 2 accounts registered to an the same loc...
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Author Thread Post
JustTopaz
Level 61
Gingerbread Architect
Joined: 6/27/2014
Threads: 128
Posts: 2,987
Posted: 9/6/2015 at 5:35 PM Post #1
My brother is trying to create an account and it says "Two accounts are already registered from this location. A user is only allowed ONE account. Please contact our Support if you require an exception to this safe guard".

He already has one but he made it when he was 12 or so and can't remember the birth-date he put in.

Is there something that can be done about it?
Keanai
Level 66
The Hallowed
Joined: 6/7/2014
Threads: 71
Posts: 1,815
Posted: 9/6/2015 at 9:42 PM Post #2
You don't need your birthday to login, just the name +password.
JustTopaz
Level 61
Gingerbread Architect
Joined: 6/27/2014
Threads: 128
Posts: 2,987
Posted: 9/6/2015 at 9:52 PM Post #3
I know but he needs to sent his password and they ask his B-day then.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 9/6/2015 at 10:07 PM Post #4
I have sent you a PM regarding this matter.
 
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