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Forum Index > Bug Reporting > New Generator not Loading
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Author Thread Post
Bmrbgttyjjl
Level 64
The Perfectionist
Joined: 8/23/2014
Threads: 86
Posts: 7,650
Posted: 2/28/2015 at 2:02 PM Post #1
When I go to try and make a new design of a pet and pick the species it doesn't do anything....
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,124
Posts: 14,705
Posted: 2/28/2015 at 3:24 PM Post #2
What device are you using?
Bmrbgttyjjl
Level 64
The Perfectionist
Joined: 8/23/2014
Threads: 86
Posts: 7,650
Posted: 2/28/2015 at 3:26 PM Post #3
I was using an Apple desktop earlier.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,124
Posts: 14,705
Posted: 2/28/2015 at 4:03 PM Post #4
Hm. A similar issue was reported with an iPad. I will try to figure out why when I get a chance, but I don't own any apple products so it's hard to debug lol.
Diaveborn
Level 60
The Artistic
Joined: 5/16/2013
Threads: 43
Posts: 651
Posted: 2/28/2015 at 5:45 PM Post #5
I am having the same problem (screenshot)
I'm using windows and Chrome (Version 23.0.1271.91 so not the latest I don't think)
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,124
Posts: 14,705
Posted: 2/28/2015 at 8:35 PM Post #6
@Diaveborn,

Can you try going to the Generator page, right clicking, and selecting "Inspect Element". At the bottom of the popup there should be some red text. Can you take a screenshot of that for whole area for me like so?:



The red text, if there is any, would be in that bottom section.
Diaveborn
Level 60
The Artistic
Joined: 5/16/2013
Threads: 43
Posts: 651
Posted: 2/28/2015 at 9:26 PM Post #7
Do you mean this?
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,124
Posts: 14,705
Posted: 2/28/2015 at 9:55 PM Post #8
Yes. Can you click the red circle w/ an x in it in the very bottom right corner?



There should be some error messages that can maybe point me in the right direction as to what's going wrong on your end.
Diaveborn
Level 60
The Artistic
Joined: 5/16/2013
Threads: 43
Posts: 651
Posted: 3/1/2015 at 4:15 PM Post #9
It's here :)
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,124
Posts: 14,705
Posted: 3/1/2015 at 4:40 PM Post #10
That error is related to an addon extension that you are using through Chrome. While it may not actually be causing any issues, I'd suggest just trying to load the generator without any other addons and seeing if it works - just to rule that out.
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