I'm not sure if this is a bug/glitch or if it's something to do with my computer, but recently whenever I try to change the hair, eyes or mouth on my avatar it comes up with this:

Naturally, I refreshed the page and tried again...and again...and again. I've tried deleting my cache and cookies, I've made sure Chrome is fully updated but nothing seems to work. Strangely it only happens on hair, eyes and mouth tabs while the rest are unaffected. If it helps, I think it started doing this after the first time I received a held item (worn mossy staff) and then used it in the inventory.

Hm. That's very odd. =\ Especially since the issue has persisted through cache clearing.

Are you able to try in a different browser? This would let me know if it's something related to your browser or your account. At a glance, I don't see anything wrong with your account that'd be causing this, but it would help to know for sure.

If it works in another browser, try going back to Chrome and go to the Wardrobe page. Hold down shift and press F5 like 5 times in a row - just spam it. Let it load and then try again.

Let me know what happens with all of that.

I tried it on internet explorer (the only other browser I have) and got the same message:

I really don't know what's going on :/

Okay. Must be something with your account then. I'll try to see what's going on when I get home later tonight.

Awesome, thank you ^^

Hm. I don't see any issues with your account.

Are you familiar with the "Inspect Element" feature in Chrome? I can try to give you walk through steps.

Go to the wardrobe and do what you do to produce the error. When the error pops up, do this:

1. Right Click, click "Inspect Element"

http://puu.sh/cJH6n/aff45bf2c7.jpg

2. Then the Inspect Element window should pop up.

http://puu.sh/cJH97/bb5edb79ec.png

3. Now the hard part lol. You'll have to navigate through the arrows to find what I need. The first will be to open up the <div id="containerdiv" section. Then open the <table section right below it. Hopefully it looks something like below.

http://puu.sh/cJHva/52c725bd0c.png

4. Now, open up the fourth <tr> section

http://puu.sh/cJHCW/14f60564ad.png

5. Once that's open, scroll down to find the <div id="generalresponsediv" section and open it. I'd imagine there will be some text related to an error code. Either copy/paste what's inside the div section or just take a screenshot of the error so that I can see it.

http://puu.sh/cJHHd/ae139f92d3.png


If you're able to do all of that and get me the error code, I should be able to figure out what's causing the issues for you.

Um so I fixed it momentarily.
I did what you said and caused the error to come up for the eyes tab and then tried to right click but nothing happened. I then refreshed and clicked on the eyes tab again, and it loaded and didn't come up with the error! I then did the same for the mouth and hair tabs and they then worked too. To check it would stay working, I went to my inventory and used a wardrobe item. I then went back to the wardrobe and it came up with the error again.
I then started the instructions again and it let me right click properly and it came up with this:

(I'm not sure if this is what you wanted to see or not)
Its also dawned on me that a possible reason it won't load it is that the family safety on my laptop won't allow the request of permission. However this is just an idea and I don't know for sure.

Looks like parental blocking (or family safety) setting on your computer/browser is blocking the page for some reason.

You can probably just whitelist sylestia.com or just reduce the level of security. I wouldn't be able to offer specifics though since this is an issue coming from your computer/browser.

But, shouldn't be too hard to find a fix now. =)

Hopefully I can fix it then :) Thanks for helping

No problem. Let me know if you need any more help.