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Forum Index > Q&A (Newbie Friendly) > New User
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Author Thread Post
Jadelion
Level 61
Fancy Pants
Joined: 3/28/2014
Threads: 35
Posts: 3,793
Posted: 8/9/2014 at 5:54 PM Post #1
My friend was trying to create an account, but everytime she tried to log in it said it didn't exist.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,202
Posts: 15,158
Posted: 8/10/2014 at 12:03 PM Post #2
Did they activate their account once they registered it?
Jadelion
Level 61
Fancy Pants
Joined: 3/28/2014
Threads: 35
Posts: 3,793
Posted: 8/10/2014 at 12:43 PM Post #3
It said that the activation code didn't exist, but she tried to log in anyway. She pressed "forgot password" and it sent a new password, but she still wasn't able to log in.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,202
Posts: 15,158
Posted: 8/10/2014 at 12:54 PM Post #4
You can have them send an email to support@sylestia.com and I can assist further.
Jadelion
Level 61
Fancy Pants
Joined: 3/28/2014
Threads: 35
Posts: 3,793
Posted: 8/10/2014 at 1:25 PM Post #5
Thanks!
 
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