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Forum Index > News and Announcements > Account Login Changes Active June 1st
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Author Thread Post
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,688
Posted: 5/10/2023 at 12:16 PM Post #1
Hello.

This is a simple notice that starting on June 1st, you will no longer be able to log into your Sylestia account via Username. You will have to login using the Email Address that your account is registered to.

If you have not already recently done so, please take this time to make sure that your account is registered to a valid and accessible Email Address.

Thank you!
Glaselkj11
Level 68
Frosty Hands
Joined: 7/9/2019
Threads: 8
Posts: 190
Posted: 5/12/2023 at 11:23 PM Post #2
krin my email is [removed] i dont know how to get in that with sylestia though can u help me with that also i unbuddy u by accident can u accept being my friend again cause i did it by accident if u can ok?
Edited By Krinadon on 5/13/2023 at 9:43 AM.
Katty
Level 75
Shadow of the Moon
Joined: 4/16/2018
Threads: 202
Posts: 3,973
Posted: 5/13/2023 at 3:32 AM Post #3
Create a Gmail. You will be fine with one of those
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,688
Posted: 5/13/2023 at 12:29 PM Post #4
Link: https://www.sylestia.com/forums/?thread=105942&page=1#2
Author: Glaselkj11
Time Posted: 5/12/2023 at 11:23 PM
krin my email is [removed] i dont know how to get in that with sylestia though can u help me with that also i unbuddy u by accident can u accept being my friend again cause i did it by accident if u can ok?


I edited your post to remove your email address. I would suggest not publicly sharing that type of personal information.

If you need to update the email address on your account and do not have access to the current email address on the account, send an email to support@sylestia.com with the following information filled out:

1. Username and User ID #
2. Date of Birth
3. IP Address (You can use the following link: https://www.sylestia.com/get_ip_address/)
4. Original Email Address (If you know it)
5. New Email Address to use instead
Ladyrpdunn
Level 43
Joined: 3/15/2018
Threads: 6
Posts: 45
Posted: 5/21/2023 at 10:21 PM Post #5
hi! not quite related, i would like to know how to delete this account? i made it several years ago and put the date of birth in wrong. my actual date of birth is two years later, I'm turning 16 this year.
Edited By Ladyrpdunn on 5/21/2023 at 10:24 PM.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,688
Posted: 5/21/2023 at 10:40 PM Post #6
Link: https://www.sylestia.com/forums/?thread=105942&page=1#5
Author: Ladyrpdunn
Time Posted: 5/21/2023 at 10:21 PM
hi! not quite related, i would like to know how to delete this account? i made it several years ago and put the date of birth in wrong. my actual date of birth is two years later, I'm turning 16 this year.


You do not have to delete an account due to an incorrect birthday.

You can send an email to support@sylestia.com via your account's registered email address and provide your actual date of birth - we can then verify the information provided and update your account for you.
Xdhelpmehrn
Level 25
The Tender
Joined: 5/1/2023
Threads: 0
Posts: 18
Posted: 5/23/2023 at 10:31 AM Post #7
hello!im new and i would like to play this at home and i need to know my password.I knew my username but i forgot my password.I completely forgot if i put in an email.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,688
Posted: 5/23/2023 at 10:46 AM Post #8
Link: https://www.sylestia.com/forums/?thread=105942&page=1#7
Author: Xdhelpmehrn
Time Posted: 5/23/2023 at 10:31 AM
hello!im new and i would like to play this at home and i need to know my password.I knew my username but i forgot my password.I completely forgot if i put in an email.


There is no way to retrieve your password. All of our passwords are hashed so there is no way to know what anyone's password actually is. If you want to change your password, you can use the Change Password option under Account -> Settings. However, this requires knowing your current password. If you don't, you'll have to log out and use the Forgot Password feature to reset it. Then log in, then change your password.

You can see the Email Address that your account is registered to under Account -> Settings. You can change this as well if need be.
Apricity
Level 74
Nature Walker
Joined: 9/13/2016
Threads: 15
Posts: 117
Posted: 6/1/2023 at 10:59 PM Post #9
My email is not considered valid when I try to log in on my phone. Even though that is my main email and what's listed as my email when I look at the settings on computer.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,688
Posted: 6/2/2023 at 7:44 AM Post #10
Link: https://www.sylestia.com/forums/?thread=105942&page=1#9
Author: Apricity
Time Posted: 6/1/2023 at 10:59 PM
My email is not considered valid when I try to log in on my phone. Even though that is my main email and what's listed as my email when I look at the settings on computer.


If you are 100% sure that the email address is correct, then it would mean whatever password you are using isn't matching.

You can use the Forgot Password feature to reset it and get logged in and then choose a new one.
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