Forum Index > Bug Reporting > Not emailing auth code?
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Yingying
Level 75
Grand Protector
Joined: 10/19/2020
Threads: 7
Posts: 72
Posted: 11/12/2021 at 11:20 PM
Post #1
My friend, Yeettwt tried logging in but when it ask for the auth code thats in the email. He tried looking through in his inbox but still no auth code. No matter how many times he refresh his email the auth code ain't showing up. Does it happen to other people who hasn't been online that long?
Edited By Yingying on 11/12/2021 at 11:21 PM.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,406
Posted: 11/12/2021 at 11:48 PM
Post #2
Quite a few people have been having this issue so far, but vast majority seem to be getting in okay.
I would suggest making sure that our emails are not ending up in spam folders.
You can also try whitelisting @sylestia.com domain via your provider's email settings.
If neither works and they still have issues, they can let our support know and I can try and manually get their login authenticated.
Yingying
Level 75
Grand Protector
Joined: 10/19/2020
Threads: 7
Posts: 72
Posted: 11/13/2021 at 4:42 PM
Post #3
Ok thanks
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,406
Posted: 11/13/2021 at 5:48 PM
Post #4
Just made an announcement here regarding this issue:
