Forum Index > Bug Reporting > Constantly having to reload nurturing
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Lady0fthelake
Level 70
High Priest
Joined: 6/15/2018
Threads: 62
Posts: 630
Posted: 5/25/2020 at 1:15 PM
Post #1
I love the new nurturing feature because it saves a lot of time, but every page of eggs or so I will get a message telling me that something went wrong and I have to reload the page. This slows me down considerably since I have to reset everything. It also occasionally happens with wardrobe.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,406
Posted: 5/25/2020 at 2:15 PM
Post #2
Do you have an ad blocker or any other addons/extensions that may be tampering with the page? If so, can you try disabling them and seeing if the issue persists.
If the issue persists, what browser are you using? Have you made sure that it's up to date with the latest version? Does this issue happen when using alternative browsers?
Lady0fthelake
Level 70
High Priest
Joined: 6/15/2018
Threads: 62
Posts: 630
Posted: 5/25/2020 at 2:18 PM
Post #3
I dont know if I have popups blocked, Ill check that. Thank you so much!
Lenore
Level 75
Sylestiologist
Joined: 2/3/2015
Threads: 52
Posts: 735
Posted: 6/10/2020 at 2:42 PM
Post #4
I've noticed this issue when playing on iOS (iPhone XR 13.4.1) using Safari. No installed ad blockers.
Beaubuddyz
Level 70
The Kind-Hearted
Joined: 2/23/2020
Threads: 157
Posts: 8,664
Posted: 6/10/2020 at 3:05 PM
Post #5
I've noticed this when I'm playing on my iPad. Every one pet or so, I have to reload the page. I'm glad it isn't just my bad tech.
Mikazukichan
Level 75
The Artistic
Joined: 1/28/2014
Threads: 313
Posts: 9,544
Posted: 6/10/2020 at 3:26 PM
Post #6
Can confirm: the new nurturing grounds do not like it when I try to nurture on phone or ipad. Also using Apple products over here. Not sure if it's a mobile issue, or a Safari issue. Sad, cause I'd probably nurture more on mobile XD
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,406
Posted: 6/10/2020 at 3:46 PM
Post #7
Unfortunately, I do not own any Apple products so I am pretty limited in attempting to debug this. =\
Can one of you record a short video/GIF of the issue for me so I can see exactly when the issue is happening? It will greatly help me knowing what specific part to investigate and tinker with.
Also, does this happen for literally every single attempted nurture? If not, can you provide as much information as possible for the times it doesn't happen so I can try and figure out what the differences are.
Lenore
Level 75
Sylestiologist
Joined: 2/3/2015
Threads: 52
Posts: 735
Posted: 6/10/2020 at 5:14 PM
Post #8
Only happens after a 'round' of nurturing, but does not occur after every single round. I can record and hook my phone up to dev tools later and see if I notice any script errors.
Lenore
Level 75
Sylestiologist
Joined: 2/3/2015
Threads: 52
Posts: 735
Posted: 6/10/2020 at 5:52 PM
Post #9
Update: Can no longer reproduce issue on iPhone Xr. Issue still occurs on iPad Air 2, but dev tools wouldn't record on said device. Attaching GIF of occurrence.
While the error does not occur on every nurture, it looks like it does happen in the middle of a nurture 'set'.
Beaubuddyz
Level 70
The Kind-Hearted
Joined: 2/23/2020
Threads: 157
Posts: 8,664
Posted: 6/10/2020 at 8:09 PM
Post #10
I can't do a screen recording on my Ipad so I'm out.
However, yes, I can nuture once and then it happens. But every once in a while, I canbsee the next pet before it pops up.
I hope this helped :) If not, can you provide specific questions? I missed ght be able to answer better then.
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