Forum Index > Bug Reporting > No diamonds after purchase
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Elise
Level 75
The Artistic
Joined: 6/11/2014
Threads: 104
Posts: 757
Posted: 11/19/2016 at 11:28 AM
Post #1
I just bought 1,000 diamonds but they don't show up in my profile... Whassup?
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,411
Posted: 11/19/2016 at 9:54 PM
Post #2
This can happen for various reasons.
It looks like in your case, your User ID # wasn't transferred to the PayPal checkout.
While this isn't your fault, this issue can be mitigated by clearing your browser cache and making sure no addons or extensions are tampering with our pages.
You can verify that your User ID # was transferred properly by looking at the "Item Number" in the PayPal checkout - it should be set to your User ID #. If it is missing or not set to the right number, the server will be unable to process your transaction.
In which case, as I discussed in my PM to you, you can just PM me to let me know and I can just manually process the transaction for you. =)
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