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Forum Index > Bug Reporting > Missing Diamonds?
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Author Thread Post
Snowdoll
Level 60
The Kind-Hearted
Joined: 3/31/2013
Threads: 56
Posts: 362
Posted: 11/2/2014 at 4:04 PM Post #1
I don't remember how long it takes for diamonds to show up after purchase. But I bought some.. xD and it still says the same amount as before. Maybe i'm impatient?




EDIT. RECEIVED. LOCK THREAD. I FEEL SILLY
Edited By Snowdoll on 11/2/2014 at 4:10 PM.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,242
Posts: 15,410
Posted: 11/2/2014 at 5:09 PM Post #2
Just posting this for others who may have the same question.

Sometimes it does take a little bit of time. Our server processes the order in the tenths of a second that PayPal sends us confirmation of an order. But sometimes PayPal takes up to hours on a normal order to send that confirmation to us.

Additional time can occur if you pay using an e-check or bank transfer as PayPal won't send the confirmation until those payments clear.

Lastly, sometimes there are issues - the user ID can get lost in the transaction so the server doesn't know who to add the diamonds to or very rarely, some other server related error can occur.


In conclusion, I'd give a normal order about 3 hours to see if it goes through. If you paid with an e-check or bank transfer, I'd give it 24-72 hours (but you should be able to track the payment process yourself to see when it clears). However, you're always welcome to inquire and I can look it up directly in PayPal and see what's going on. =)
 
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