Encountering an issue after the recent site downtime/update where some avatars do not load in.
On tablet (iPadOS 18.7, safari):
About 40% of avatars are completely blank. No placeholder, no error box or blue question mark, just void. Affects my own avatar on every page and makes the wardrobe completely unusable (I get a popup that says "an error has occurred. please reload the page." whenever I click on any tab.)
On phone (iOS 18.3, safari):
About 5-10% of avatars are blank, same as above. Does not affect my own avatar, though I am still periodically getting the same error message in the wardrobe.
Have tried clearing my cache/cookies to no avail.
I apologize if this was an expected effect of the maintenance that I missed, or if it's something super obvious on my end I missed!
Eid0lon
Level 75
The Kind-Hearted
Joined: 10/18/2019
Threads: 70
Posts: 5,416
Posted: 6/16/2026 at 6:10 PM
Post #2
I havent been having an issue with the avatars personally, however, I HAVE been getting the popup about an error occurring basically whenever the website needs to reload. So switching my party, sometimes battling, and nurturing has become a nightmare. Im on chrome on an iPad
Edited By Eid0lon on 6/16/2026 at 7:14 PM.
Zeengler
Level 75
Collector of Souls
Joined: 4/17/2021
Threads: 8
Posts: 295
Posted: 6/16/2026 at 6:57 PM
Post #3
Certain avatars aren't loaded at all for me either. I've also been getting an increase of "error must reload the page" for just about anything. This has made missions a bit more complicated. I'm on Safari on phone.
Krinadon
Level 75
Shadow of the Moon
Site Admin
Joined: 12/17/2012
Threads: 1,276
Posts: 15,625
Posted: 6/16/2026 at 7:57 PM
Post #4
Should be fixed!
I accidentally overwrote our Avatar Image Builder script with a stale copy last night and it was kind of breaking the whole system.
All files should now be proper and I purged our entire Avatar cache system so everything should now be loading fresh and correctly.
Ginkgo
Level 70
Joined: 4/23/2026
Threads: 7
Posts: 81
Posted: 6/16/2026 at 11:56 PM
Post #5
Thank you so much!! That seems to have fixed it :]
FennTheFeral
Level 75
Trickster
Joined: 8/19/2019
Threads: 72
Posts: 2,762
Posted: 6/17/2026 at 6:21 AM
Post #6
I saw this yesterday so I didn't say anything, but I'm on a gl75 leopard laptop, using firefox, and user Spooders is still invisible for me after your fix from yesterday.
Krinadon
Level 75
Shadow of the Moon
Site Admin
Joined: 12/17/2012
Threads: 1,276
Posts: 15,625
Posted: 6/17/2026 at 8:00 AM
Post #7
Their image is loading to me. You may just have to hard-refresh the page to clear your local cached version.
FennTheFeral
Level 75
Trickster
Joined: 8/19/2019
Threads: 72
Posts: 2,762
Posted: 6/17/2026 at 8:14 AM
Post #8
This worked, thank you!
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