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Forum Index > News and Announcements > IMPORTANT: Account Security
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Author Thread Post
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,687
Posted: 12/12/2020 at 8:26 PM Post #21
Link: https://www.sylestia.com/forums/?thread=95099&page=2#19
Author: Katty
Time Posted: 12/12/2020 at 8:16 PM
This is the problem with simple passwords. Password123 is easy to remember but easier to "hack"

Was anything stolen, released, spent or sold in the accounts krin? I remember getting my neopets account hacked years ago and had everything of value 100m+ of currency, items and 2 pets lost. It was a nightmare and neoteam werent helpful much at all. I basically had to build up from the ground again they didnt want to do too much more than ban the accounts my currency and items ended up on. which in some cases was innocent people that entered a giveaway. The accounts with my pets were iced too they were thankfully returned but i didnt think they were the ones behind the hacking either =/ right royal mess all round that I am certain would be 100% different here


I do not believe so. My best guess is that they were probably just phishing for matches - for whatever the reason - and probably logging the matches. The accounts were being logged in via a bot script at a rate of hundreds per minute.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,119
Posts: 14,687
Posted: 12/12/2020 at 8:32 PM Post #22
Link: https://www.sylestia.com/forums/?thread=95099&page=2#20
Author: Colleenvc
Time Posted: 12/12/2020 at 8:21 PM
oh gosh.. o_o

anyway.. i cant sign into the email that is linked to this site, as it is old and im very sure it got hacked or something.. :/

so basically i cant switch the old email to my new one, with is a total bummer.. ;^;

is there anyway for me to bypass the dead email code thing and just auto change to my new email??

i just wanna know so i dont get permanently logged out forever and have to start all over again.. o_o

should i make a secondary profile here and somehow transfer mostly everything to the new one???

i mean like transferring pets and stuff like that. lol


Don't worry, that scenario would never be the case. If you ever get locked out of your account, you can always contact our support email and we will help you get back in.

At this point, in order to change your email address w/o access to the original email address, you will have to PM and I will have to manually resolve it.
Edited By Krinadon on 12/12/2020 at 9:08 PM.
Fullofawesomee
Level 66
The Kind-Hearted
Joined: 11/17/2020
Threads: 16
Posts: 143
Posted: 12/12/2020 at 8:37 PM Post #23
Thank you Krin! I just dont understand people and why they do stuff like this.
Esc890
Level 72
Majestic Brewmistress
Joined: 10/8/2020
Threads: 88
Posts: 3,113
Posted: 12/12/2020 at 8:43 PM Post #24
Thanks for telling us!
Colleenvc
Level 75
The Fortuitous
Joined: 2/5/2016
Threads: 0
Posts: 8
Posted: 12/12/2020 at 8:47 PM Post #25
Link: https://www.sylestia.com/forums/?thread=95099&page=3#22
Author: Krinadon
Time Posted: 12/12/2020 at 8:32 PM
[quote=2416495]

Don't worry, that scenario would never be the case. If you ever get locked out of your account, you can always contact our support email and we will help you get back in.

At this point, in order to change your email address w/o access to the original email address, you will have to PM and I will have to manually resolve it.



oh thank you!! i think it would definitely be smart to change my account email here, just in case this sort of hacker stuff happens again.
Callofhope
Level 75
Benevolent Brewer
Joined: 10/9/2018
Threads: 1
Posts: 8
Posted: 12/12/2020 at 9:03 PM Post #26
Thank you for the update. I heard about this from another pet site, Felisfire, and got scared that my account was also compromised. I'll be eagerly awaiting the updates and am relaxing some knowing that everything is being taken care of behind the scenes
Bruxish
Level 65
The Kind-Hearted
Joined: 9/19/2019
Threads: 249
Posts: 597
Posted: 12/12/2020 at 9:24 PM Post #27
One small question, how where they managing to log in so quickly?...
Edited By Zetha on 12/12/2020 at 9:33 PM.
AC9123
Level 71
Trickster
Joined: 3/3/2017
Threads: 145
Posts: 2,393
Posted: 12/12/2020 at 9:30 PM Post #28
"That said, I would advise players to make sure that their Sylestia password is unique and not something used elsewhere."



Uh. Oh. Me meanwhile with my super.... not unique log in stuff. I'm doomed. I better get to creating new combinations.
Soulshard
Level 61
The Kind-Hearted
Joined: 7/30/2020
Threads: 55
Posts: 711
Posted: 12/12/2020 at 9:35 PM Post #29
that is REALY scary 0-0
Katty
Level 75
Shadow of the Moon
Joined: 4/16/2018
Threads: 202
Posts: 3,972
Posted: 12/12/2020 at 9:35 PM Post #30
yeah really, i dont have easy log in stuff anywhere of importance xD

What i do is i have a password protected word document of all my passwords. that way i only need to recall one pw and can cut and paste all the passwords for the sites i use
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