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Forum Index > News and Announcements > Regarding Frequent Log-Outs
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Author Thread Post
Krinadon
Level 75
Guardian of the Realm
Site Administrator
Joined: 12/17/2012
Threads: 1,117
Posts: 14,660
Posted: 4/18/2022 at 11:27 AM Post #1
Hello, all. I just wanted to let everyone know that we are aware of the frequent log-out issues plaguing many players at the moment. Unfortunately, I do not know the core reason why, but I believe I know sort of what's going on.

I believe the root issue began about a week or so ago when I updated some software on the server. It seems that this update caused an issue with our PHP software and how it stores sessions (basically temporary cookie files that keeps track of a player's login session, among some other variables). We are currently running on a version of PHP 7.4. However, for an unknown reason, it seems sometimes the server is trying to store session data under PHP 7.2 folders despite nothing at all pointing to that location. As of a few days ago, this was causing errors with unknown issues for players (nothing was being reported, but it doesn't mean there weren't issues I wasn't aware of). Since neither our Host nor I could figure out how to stop PHP from going to the wrong place, we decided to reinstall PHP 7.2 on the server so that at least there would be a file system available for when it was going to the wrong place. This resolved these errors, however, this is when the frequent logouts began.

My hunch at this point is that it's because it may have been utilizing the PHP 7.2 config file for some people's sessions, which was still set to the default expiration time of one hour. I have since changed this to 2 weeks as of this morning and am hoping this will be a temporary solution to the frequent logout issue. Since my change, players affected by this will hopefully be logged out just one more time. But then, after logging in since my change, it hopefully will be set to a 2 week expiration.

There is no guarantee this is a solution though, as I still haven't really figured out the core issue. So it's very possible the issue is something else entirely.

None the less, we will continue monitoring the situation and try to find a real resolution as quickly as we can. Thank you for your patience and we apologize for the inconvenience.
Typhlosion
Level 75
Wondrous Witch
Joined: 2/9/2013
Threads: 331
Posts: 7,101
Posted: 4/18/2022 at 11:29 AM Post #2
Thanks, Krin! I honestly just figured I left Sylestia open on my phone again :')
Lanfear
Level 75
Spooky Shopper
Joined: 5/9/2015
Threads: 329
Posts: 2,508
Posted: 4/18/2022 at 11:33 AM Post #3
I love the details of this. Its such a learning experience. Thank you for all of your hard work keeping this game up and going, and still going strong. Like anything else, it will have its moments.
Dragonsrcool54
Level 56
The Perfectionist
Joined: 5/7/2018
Threads: 75
Posts: 65,355
Posted: 4/18/2022 at 11:39 AM Post #4
thanks, Krin! i was worried i was getting hacked and changed my password, but im glad to know im safe.
Shadowized
Level 75
Leaf Bender
Joined: 10/26/2018
Threads: 97
Posts: 1,826
Posted: 4/18/2022 at 11:51 AM Post #5
All of this continues to go over this pc illiterate's head but thank you for working on the problem and giving us a temporary resolve!
Jemadar
Level 74
Grand Protector
Joined: 5/2/2019
Threads: 25
Posts: 689
Posted: 4/18/2022 at 11:52 AM Post #6
Thanks. The frequent logouts weren't affecting me a huge amount, but it was still a bit annoying to constantly have to relog in.
Starpup5
Level 75
The Kind-Hearted
Joined: 3/11/2018
Threads: 62
Posts: 32,738
Posted: 4/18/2022 at 12:32 PM Post #7
Thank you Krinadon. All the detail you include helps me understand what's going on and know that I'm not being hacked.
Ysereh
Level 75
Crystalline Cleaver
Joined: 1/3/2022
Threads: 3
Posts: 20
Posted: 4/18/2022 at 12:52 PM Post #8
Thank you for looking into it, and also for taking the time to explain what is going on, it's very interesting to hear how it works.
CeruleanCrow
Level 75
High Warlord
Joined: 2/23/2017
Threads: 86
Posts: 1,752
Posted: 4/18/2022 at 1:00 PM Post #9
Thanks a lot Krin! Mostly it just confused me cause I never got messages about me logging into the game from another device lol. Glad to know it's being resolved!
Jfoster2004
Level 65
Lucky Fox
Joined: 12/21/2021
Threads: 4
Posts: 77
Posted: 4/18/2022 at 1:40 PM Post #10
Thank you Krin. I was wondering why everytime I turned on Sylestia I was logged out and it was taking me to a different person's stable (to view, rather than my own stable). Keep up the awesome work and thank you for trying to find out what is going on. <3
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